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Terms and Conditions for Customer
Terms and Condition for Store
Terms and Conditions for Delivery Riders
1 Nutritional Standards
Only food products that pass NutriGo's nutritional screening may be approved and listed on the platform. Our assessment is guided by the World Health Organization's healthy-diet recommendations, including balance, adequacy, moderation, and diversity. Products are evaluated based on relevant factors such as ingredients, nutritional information, sugar, sodium, fats, fiber, and food preparation methods.
2 Food Information and Approval
Partners must submit accurate information about their products, including ingredients, portion sizes, prices, preparation methods, and available nutritional information. NutriGo may reject products that do not meet its criteria or request additional information for assessment.
3 Food Quality and Safety
Partner establishments are responsible for food preparation, handling, packaging, storage, and compliance with applicable food safety and sanitation requirements. NutriGo operates as an online marketplace and does not directly prepare the food offered by its partners.
4 Product Monitoring
NutriGo may review approved products and suspend or remove listings that no longer meet its standards, contain inaccurate information, or raise legitimate food quality or safety concerns.
5 Remittance Schedule
Partner remittances are scheduled for the 15th and 30th of every month. Payments are subject to transaction verification, reconciliation, applicable commissions and fees, refunds, and other agreed adjustments. If a scheduled date falls on a weekend, public holiday, or banking non-business day, processing may occur on the next applicable business day.
6 Partner Responsibilities
Partners must maintain accurate product listings, update NutriGo about changes in ingredients or recipes, fulfill confirmed orders, and comply with applicable laws and NutriGo's partner policies.
7 Suspension or Termination
NutriGo may suspend or terminate a partnership for violations of these terms, false information, or the listing of unapproved products. Outstanding eligible payments will be handled according to the agreed payment arrangements and applicable laws.
8 Changes to These Terms
NutriGo may update these terms when its policies, screening criteria, or applicable legal requirements change. Partners will be notified of material changes and asked to accept them where required.
Please read all carefully before accepting.
I have read, understood, and agree to NutriGo's Partner Terms and Conditions. I understand that only food products approved under NutriGo's nutritional standards may be listed, and that remittances are scheduled for the 15th and 30th of each month.
1 Rider Eligibility and Registration
Riders must provide accurate personal and contact information and submit the documents required by NutriGo and applicable Philippine laws. These may include a valid government-issued ID, a valid driver's license where required, vehicle registration and other required vehicle documents, and proof of eligibility to perform delivery services. Riders must keep their submitted information and documents updated.
2 Delivery Responsibilities
Riders must accept and fulfill delivery assignments responsibly, follow the designated delivery instructions, and collect orders from approved partner establishments. Riders must deliver orders to the correct customer and promptly inform NutriGo of delays, failed deliveries, or other problems.
3 Food Handling and Order Integrity
Riders must handle all food orders carefully and maintain cleanliness during transport. Food packaging must remain properly secured, and riders must not open, tamper with, consume, or intentionally damage customer orders. Any damaged, spilled, missing, or incorrectly released order must be reported promptly to NutriGo.
4 Customer Service and Professional Conduct
Riders must communicate respectfully with customers, partner establishments, and NutriGo representatives. Harassment, discrimination, threats, fraud, unauthorized disclosure of customer information, and other inappropriate conduct are prohibited. Customer contact information may only be used for legitimate delivery-related purposes.
5 Road Safety and Vehicle Maintenance
Riders must comply with traffic laws, use appropriate safety equipment such as a helmet when riding a motorcycle, and maintain their vehicles in safe operating condition. Riders must never deliver while impaired by alcohol or drugs, use a phone in a manner that compromises road safety, or engage in reckless driving.
6 Delivery Fees and Remittance
Rider compensation, delivery fees, incentives, and any applicable deductions will follow the payment arrangement communicated and agreed upon by NutriGo and the rider. Where the rider payment arrangement uses NutriGo's twice-monthly schedule, remittances will be processed on the 15th and 30th of each month, subject to verification and reconciliation. If a scheduled date falls on a weekend, public holiday, or banking non-business day, processing may occur on the next applicable business day. Any applicable deductions must be disclosed under the agreed arrangement and handled in accordance with applicable laws.
7 Cash Handling and Order Payments
If a rider is authorized to collect cash or handle customer payments, the rider must record and remit the correct amount according to NutriGo's procedures. Collected funds must not be used for personal purposes. Discrepancies, payment disputes, or suspected fraud must be reported immediately.
8 Customer Privacy and Confidentiality
Riders must protect customers' names, addresses, phone numbers, order details, and other personal information. Such information must not be copied, shared, posted online, or used for purposes unrelated to fulfilling the delivery, except as permitted or required by law.
9 Cancellations, Delays, and Emergencies
Riders must notify NutriGo promptly when a delivery cannot be completed because of an emergency, accident, vehicle breakdown, incorrect address, unavailable customer, or other legitimate issue. Riders must follow the platform's instructions for cancellations, returns, refunds, and undelivered orders.
10 Prohibited Activities
Riders must not falsify delivery records, mark orders as delivered when they have not been delivered, misuse customer payments, accept unauthorized payments, tamper with orders, or use another person's account without authorization. Repeated negligence or serious violations may result in suspension or termination of platform access, subject to applicable law and any applicable review process.
11 Accidents, Losses, and Incident Reporting
Riders must promptly report accidents, injuries, theft, damaged orders, and other significant incidents. Riders must cooperate with reasonable incident investigations. Responsibility for losses, insurance coverage, and any deductions will be determined under the applicable agreement and law; this section does not automatically make the rider liable for every loss.
12 Suspension or Termination
NutriGo may restrict or terminate a rider's access for fraud, serious safety violations, repeated failure to fulfill assignments, misuse of customer information, or other material breaches of these terms. Where appropriate, the rider may be notified and given an opportunity to respond. Any final payment owed will be handled in accordance with the applicable agreement and law.
13 Amendments to These Terms
NutriGo may update these Terms and Conditions to reflect operational changes or legal requirements. Riders will be informed of material changes and asked to accept them where required. Changes will be handled in accordance with applicable law and the rider's agreement.
Please read all carefully before accepting.
I have read, understood, and agree to NutriGo's Partner Terms and Conditions. I understand that only food products approved under NutriGo's nutritional standards may be listed, and that remittances are scheduled for the 15th and 30th of each month.
1 Acceptance of Terms
By accessing or using NutriGo, customers agree to comply with these Terms and Conditions and the applicable platform policies. Customers who do not agree with these terms should not proceed with using the platform.
2 About NutriGo
NutriGo is a proposed web-based healthy food marketplace that connects customers with partner food establishments offering meal options that meet NutriGo's nutritional screening criteria. NutriGo facilitates online food discovery and ordering but does not directly prepare or cook the food sold by partner establishments.
3 Healthy Food Standards
NutriGo accepts food products that pass its nutritional screening process, guided by the World Health Organization's recommendations on healthy diets. These include considerations of nutritional balance, adequacy, moderation, and diversity. However, NutriGo's screening does not mean that every listed meal is suitable for every individual's dietary needs or medical conditions.
4 Customer Account and Information
Customers must provide accurate information when registering and placing orders, including their name, contact details, delivery address, and other necessary information. Customers are responsible for maintaining the confidentiality of their account credentials and notifying NutriGo of suspected unauthorized account access.
5 Orders and Order Confirmation
Customers may browse available meals, review product information, select items, and place orders through NutriGo. Orders are subject to availability and confirmation by the partner establishment. Customers should review their selections, quantities, prices, delivery address, and order details before confirming a purchase.
6 Prices and Payments
Prices displayed on the platform will be those provided by the partner establishments and may be subject to applicable delivery fees, service charges, or other disclosed costs. Customers must pay using the payment methods made available by NutriGo. Any applicable additional fees must be disclosed before the order is finalized.
7 Delivery and Order Receipt
Delivery times are estimates and may be affected by traffic, weather, order volume, establishment preparation times, or other circumstances. Customers should provide a complete and accurate delivery address and remain reasonably available to receive their orders. NutriGo will coordinate with the partner establishment and rider regarding reported delivery issues.
8 Cancellations, Refunds, and Complaints
Order cancellation requests, refunds, and replacements will be handled according to NutriGo's applicable cancellation and refund policy, the order's status, and applicable consumer protection laws. Customers should report missing, incorrect, damaged, or potentially unsafe food orders promptly through the available support channels. Nothing in these terms removes any rights customers have under applicable law.
9 Food Quality and Allergies
Partner establishments are responsible for preparing and handling their food products. Customers should review available ingredient and allergen information before ordering and contact the establishment when they need clarification. NutriGo may display information supplied by its partners, but customers should not assume that meals are free from allergens or cross-contact unless this has been reliably confirmed.
10 Proper Use of the Platform
Customers must use NutriGo lawfully and respectfully. Fraudulent orders, abusive behavior, payment manipulation, false complaints, attempts to disrupt the platform, and misuse of another person's account are prohibited. NutriGo may investigate suspected violations and take proportionate action where appropriate.
11 Privacy and Personal Information
NutriGo will handle customer personal information in accordance with its Privacy Policy and applicable Philippine data protection laws. Necessary order information may be shared with relevant partner establishments, delivery riders, and payment providers to process transactions, fulfill deliveries, and provide support. Personal information will not be used or disclosed beyond applicable lawful purposes without an appropriate legal basis.
12 Platform Availability
NutriGo aims to maintain a reliable platform but does not guarantee uninterrupted access at all times. Maintenance, technical issues, internet disruptions, or other circumstances may temporarily affect service availability.
13 Changes to These Terms
NutriGo may update these Terms and Conditions when its services, policies, or legal requirements change. Customers will be informed of material changes where appropriate, and any acceptance required by law will be obtained.
14 Contact and Customer Support
Customers may contact NutriGo through its designated support channels to ask questions, report order concerns, or request assistance. Relevant contact information and support availability will be provided through the platform.
15 Applicable Laws
These Terms and Conditions are subject to applicable laws and regulations of the Republic of the Philippines, including relevant consumer protection and data privacy requirements.
Please read all carefully before accepting.
I have read, understood, and agree to NutriGo's Customer Terms and Conditions and platform policies.